Support

How to activate your products and fix common problems.

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Browse guides organized by category to find what you need.

I can't activate the plugin.
Check your internet connection and ensure the serial key from your Dashboard is entered correctly. Licenses can be used on up to 3 devices simultaneously.
Where is the plugin installed on Windows?
It is installed in C:\Program Files\Common Files\VST3 by default. Please ensure your DAW is set to scan this path.
What happens to my license if I get a new computer?
You can deactivate your current activation via your Dashboard, which allows you to reactivate on a new device.
Can I try the plugins for free?
Yes. BC-1, TP-1 and BO-1 run as a free version with limited features when launched without a license. Download the installer from the product page. GE-1 offers a 3-day free trial once you sign in to your account. AI sound generation in VS-2 can be tried within the weekly allowance of a free account.
Where can I find the manual?
You can download the PDF user manual from the downloads section on the product page.

Can't find an answer? Please feel free to contact us.

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